Bobby Cooper is a 15-year veteran in Customer Success, known for building and scaling high-performing CX organizations in high-growth B2B SaaS companies. He brings a proven playbook for driving measurable customer value that directly translates into higher retention and revenue.
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As the founder of Pilr, a CX architecture firm, Bobby helps SaaS companies implement AI-driven transformation and systematic change in the customer experience space. He has partnered with dozens of Series A–C SaaS companies, delivering repeatable, data-driven results.