Lauren Gold is the Chief Customer Officer at Kustomer and a seasoned customer success leader with over 15 years of experience driving growth, retention, and client impact. Previously SVP of Global Customer Success at Beamery and SVP of Customer Success at Yext, she has led large-scale teams through IPOs, scaled enterprise portfolios exceeding $300M ACV, and delivered industry-leading NPS scores. Lauren is recognized for building high-performing, customer-centric organizations that unlock long-term business value.